Refund and Cancellation Policy

1. Service Cancellation

Clients may request cancellation of a service before the processing of the application begins.

2. Refund Eligibility

Refunds may be considered under the following conditions:

• Duplicate payment made by the client
• Service cannot be provided due to technical or administrative reasons
• Cancellation request received before service processing starts

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Government fees already paid
• Application already submitted to authorities
• Delay caused by client in providing documents
• Rejection by government authorities

4. Refund Processing

If approved, refunds will be processed within 7 to 10 working days using the original payment method where possible.